Terms & Conditions

1. Ordering and availability

All cakes are made to order and bookings are subject to availability.

Celebration and corporate cakes normally require at least four days’ notice. Wedding cakes normally require at least two months’ notice. Shorter-notice orders may be accepted by agreement.

Please provide your required date, cake size, flavour, design and delivery postcode when enquiring.

Your order is confirmed once we have accepted it in writing and received the required payment. An enquiry or quotation alone does not reserve a date.

2. Prices and payment

The total price, including any delivery or additional charges, will be confirmed before you book.

Celebration and corporate cakes require full payment at booking unless a different payment arrangement has been agreed in writing.

Wedding cakes require a £100 deposit, which forms part of the total price. The remaining balance is due four weeks before the wedding. Weddings booked within four weeks require full payment at booking.

Available payment methods will be provided with your quotation or payment link.

If an agreed payment is overdue, we will contact you and provide a reasonable deadline before deciding whether to cancel the order. Any cancellation charge will follow section 5.

3. Designs and personalisation

The agreed design, size, flavour, wording and other specifications will be recorded in your order confirmation. Please check these details and tell us promptly about any errors.

Our cakes and decorations are handmade, so small variations in colours, finish and appearance are normal. Reference photographs provide inspiration; an exact replica is only promised if expressly agreed.

Portion numbers are estimates and depend on how the cake is cut.

Please supply clear images, logos and correct spellings for personalisation, and ensure you have permission to use any materials you provide.

4. Changes and postponements

Please request changes as early as possible. Changes are subject to availability and may affect the price. Any additional charge will be agreed before the change is made.

If you need to postpone, we will try to accommodate a new date, but cannot guarantee availability. We will explain any costs already incurred or additional costs before you decide whether to proceed.

If a new date cannot be agreed, the cancellation terms below apply.

5. Cancellations and refunds

Please send cancellation requests to info@bookacake.co.uk as soon as possible.

Our personalised cakes and other rapidly perishable products are excluded from the usual 14-day cooling-off right for online purchases. This does not affect your rights if your order is faulty or does not match what was agreed.

If you cancel for reasons unrelated to a fault by BookaCake, we may retain or charge a reasonable amount to cover losses directly resulting from the cancellation. This may include work already completed, materials purchased specifically for your order and lost profit where we cannot reasonably replace the booking.

We will take reasonable steps to reduce our losses and account for costs saved or replacement bookings. We will not charge twice for the same loss.

We will explain any deductions and refund the remaining payment. For a completed bespoke cake, the cancellation charge may be up to the full order price where justified by our losses.

If we cannot fulfil your order, we will contact you promptly and refund payments for anything we cannot supply. Your statutory rights remain unaffected.

6. Delivery and collection

The delivery address, date, agreed time window and delivery charge will be confirmed before booking. Delivery is subject to postcode availability.

Please ensure someone is available to receive the cake and provide accurate access information. If delivery cannot be completed because nobody is available or the address is incorrect, we will contact you to discuss options. Any reasonable additional delivery cost will be explained and agreed before a further attempt.

Collections must be arranged in advance. We provide suitable packaging and cake-care instructions.

After handover, please follow our transport and storage instructions. We are not responsible for damage caused by subsequent mishandling, unsuitable storage, heat or customer-arranged transport. This does not exclude responsibility for defects or damage attributable to us.

7. Allergens and dietary requirements

Please discuss allergies and dietary requirements with us before placing your order.

Our kitchen handles allergens, and we cannot guarantee an allergen-free product. Vegan cakes are not necessarily suitable for people with food allergies.

We will provide allergen information specific to your order before purchase and again at delivery or collection. Please pass this information to anyone serving or eating the cake.

8. Decorations and cake care

Some cakes contain non-edible components, such as dowels, supports, wires, toppers or dummy tiers. We will identify these at handover. All non-edible components must be removed before cutting or serving.

Please follow the storage and serving instructions supplied with your cake.

9. Problems with your order

If there is a problem, please contact info@bookacake.co.uk promptly, ideally with photographs, so we can investigate and discuss an appropriate solution.

Where safe and practical, please retain the affected cake and packaging for inspection. These requests do not limit your statutory rights.

Nothing in these terms excludes or restricts rights or liabilities that cannot legally be excluded.

Business details

Judit Czethoffer
Email: info@bookacake.co.uk
Telephone: 07463 027 003